Money back Guarantee:

We Guarantee Your Total Satisfaction.
 
Our Exclusive Guarantee makes it easy, convenient, and safe for you to shop at our web site 24 hours a day, seven days a week. We guarantee the finest quality product, service, and security available online today.
 
All of your purchases at our web site are covered by our 30-day money back guarantee. We also pledge a 24-hour response time (Monday through Friday) on your e-mail requests. You may return resalable product that is unopened, undamaged and at least three months left before its expiration date for a product exchange. Discontinued product may not be exchanged or obtain a refund. There is 10% restocking fee on any product that is returned for refund.
 
If for any reason you are unhappy with any product you have purchased from us, you may return it for a refund (less shipping and handling). All orders of the same product must be in a factory sealed container for refund. Products must be shipped back to us at the customers' expense. All merchandise must be insured properly by the customer. Goods damaged in transit, and therefore not marketable, will be rejected. After full verification of all submitted paperwork and returned items, we will refund based on the method of payment.
 
Please contact us directly by email to request a Return Merchandise Authorization (RMA). Please return the package with the R.M.A. number clearly marked on the outside of the package, near the return address.

Absolutely no returns will be accepted without an RMA. Foreign orders which are detained or confiscated by Customs are not subject for refund.
 
Contact us within 30 days of the shipment date to receive authorization and return instructions. Our specially-trained staff of customer service representatives are available via our toll-free number 1-888-748-2566 or you can email us at "info at newplankton dot com".
 
You are covered by this money back guarantee for a full 30 days from your date of purchase.